SEE 2016

On behalf of the entire TOPdesk team, a huge thanks to all our guests for making the first Service Excellence Experience a success. We had such a fantastic time meeting all of you.

Our goal for SEE was to help you future-proof your service desk, giving you tips on knowledge management, customer satisfaction improvement, service strategies, trends and much more.

We hope you found the sessions informative and valuable, had the opportunity to meet and share experiences with industry peers and international experts, and ended the day with a laugh thanks to Patrick Monahan’s comedy session.

For those of you who were unable to attend, or those who want to relive the day, we’ve uploaded the event’s photographs and presentation slides.


Future of service management

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TOPdesk Launch

Worcade Launch

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"Data, Data, Everywhere..."

View the presentation

Shift Left - Empowerment Through Knowledge

View the presentation

Process awareness - Key points to keep in mind when designing your service strategy

View the presentation

Service with a smile made sweeter

View the presentation


SEE international


Such an informative and enjoyable day!

Royal Borough of Greenwich, Karen Crook

Good information put across in a friendly and positive manner.

RCP Containers, Laura Constable

What a fantastic event. I enjoyed all of the presentations!

University of Edinburgh, Lorraine Brown